REFUNDS & RETURNS POLICY
1. APPLICATION FOR
RETURNS/REFUNDS
Subject to the Terms and Conditions
in this Refunds and Return Policy and the Terms of Service, Buyer may apply for
return of the purchased items (“Item”) and/or refund within 7 days from the
date of delivery of the Product.
2. APPLICATION FOR THE
RETURN OF AN ITEM
Buyer may only apply for
the refund and/or return of the Item in the following circumstances:
Buyer’s application must
be submitted via the Sim Lim Square email at support@simlimsquare.com.sg
Sim Lim Square will
review each Buyer’s application on a case-by-case basis and, in its sole
discretion, determine whether Buyer’s application is successful.
In the event where Buyer
has commenced legal action against Seller, Buyer may provide the formal
notification from the appropriate authority to Sim Lim Square to request Sim
Lim Square to continue to hold the purchase monies until a formal determination
is available. Sim Lim Square will, at its sole and absolute discretion,
determine whether it is necessary to continue to hold such purchase monies.
3. RIGHTS OF SELLER
When Sim Lim Square
receives an application from Buyer for the return of the Item and/or refund, Sim
Lim Square will notify Seller in writing. Seller may respond to Buyer’s
application according to the steps provided by Sim Lim Square in the written
notification. Seller must respond within the time-frame stipulated in the
written notification (the “Stipulated Period”). Should Sim Lim Square not hear
from Seller within the Stipulated Period, Sim Lim Square will assume that
Seller has no response to Buyer’s application and will proceed to assess
Buyer’s application without further notice to Seller.
Sim Lim Square will
review each Seller’s response on a case-by-case basis and, in its sole
discretion, determine whether Buyer’s application may be successful against the
circumstances stated by Seller.
4. Condition of Returning
Item
To enjoy a hassle-free
experience when returning the Item, Buyer should ensure that the Item,
including any complimentary items such as accessories that come with the Item,
must be returned to Seller in the condition received by Buyer on delivery. We
will recommend Buyer to take a photo of the Item upon receipt.
5. Liability of Return
Shipping Fee
i) In the scenario of an
unforeseen error from the seller's end (i.e - damaged, faulty or wrong Item
delivered to the buyer), the seller will bear buyer's return shipping fee.
ii) In the scenario of the buyer's change of mind, buyer shall get seller's
consent prior to the return request and buyer will bear the return shipping
fee.
iii) In the scenario where both seller-buyer disputing the party liable for the
return shipping fee, Sim Lim Square at its sole discretion will determine the
party liable for the return shipping fee.
6. Refunds
Buyer will only be
refunded after Sim Lim Square has received the confirmation from Seller that
Seller has received the returned Item. The refund will be made to Buyer’s
credit/debit card or designated bank account, whichever is applicable.
7. Communication Between
Buyer and Seller
Sim Lim Square encourages
Users to communicate with each other in the event where problem arises in a
transaction. As Sim Lim Square is a platform for Users to conduct trading,
Buyer should contact Seller directly for any issue relating to the Item
purchased.